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Community Care Representative (Part-Time)

The Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Community Care Representative must always strive for excellence and be enthusiastic and a team player. Reports to: Community Care Supervisor


Essential Job Functions

  • Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus

  • Answer phones, data entry into PetPoint, filing, copying, and faxing

  • Provide accurate information to the community and volunteers about the DRHS’ policies and procedures

  • Handle questions, concerns, and issues from the public in a professional manner

  • Assist the community and volunteers with animals for socialization

  • Maintain knowledge of animal inventory, shelter events, and special needs of the shelter

  • Perform adoptions and adoption holds

  • Handle adoption returns and issue gift certificates for exchange 

  • Provide adoption counseling to ensure optimal fit and animal well-being

  • Receive payments for services by cash or credit card

  • Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter

  • Create lost and found reports

  • Properly clean temporary animal holding enclosures

  • Create cage cards for animals

  • Balance cash registers and count deposit cash at the end of the night

  • Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see

  • Safely transfer animals from one animal enclosure to another and ensure proper documentation

  • Receive and accurately record in-kind donations and store in proper locations

  • Ensure safety guidelines and Standard Operating Procedures are maintained

  • Wipe down counters and windows


Other Duties

  • Thoroughly clean animal enclosures and provide animals with new blankets, food, and water

  • Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable

  • Complete laundry and dishes for each required area of Kinsey’s Campus

  • Walk dogs

  • Perform temperament evaluations on dogs to ensure animal is safe and adoptable

  • Restrain dogs for vaccinations and temperament evaluations

  • Maintain good care of cleaning equipment

  • Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks

  • Pick up feces and wipe up urine in animal enclosures between cleanings

  • Other duties as assigned



  • Have steadfast belief in the mission, policies, and procedures of the DRHS

  • Able to perform essential responsibilities in a fast-paced environment

  • Community service skills

  • Cash-handling skills

  • Data entry and basic computer skills

  • Multi-tasking skills

  • Animal handling skills

  • Flexibility to work day, evening, and weekend hours

  • Lift up to 25 lbs

  • Sit and stand for long periods of time, bend, twist, and stoop

To apply, please send your resume to

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