Reports to: Community & Animal Care Supervisor

 

Are you passionate about animal welfare and delivering exceptional community service? Do you thrive in a fast-paced, people-focused environment where no two days are the same? If so, we invite you to join our team as a Community Care Representative at the Dubuque Regional Humane Society (DRHS).

​

This role is the heart of our front-line operations — welcoming visitors, supporting adopters, assisting volunteers, and ensuring the animals in our care receive compassionate attention every day.

​

About the Role

As a Community Care Representative, you will serve as the first point of contact at our Main Lobby on Kinsey’s Campus. You’ll represent DRHS with professionalism, warmth, and enthusiasm while balancing administrative duties, animal care responsibilities, and community engagement. This is more than a front desk role — it’s an opportunity to make a direct impact on animals and the people who love them.

 

What You'll Do

Community & Guest Experience

• Greet visitors, volunteers, and community members with compassion and professionalism

• Answer phones and respond to inquiries regarding policies, procedures, and services

• Handle questions, concerns, and sensitive situations with confidence and care

• Process adoptions, adoption holds, returns, and gift certificate exchanges

• Provide thoughtful adoption counseling to ensure the best match for both animal and adopter

• Create and manage lost and found reports

 

Administrative & Financial Responsibilities

• Perform data entry in PetPoint and maintain accurate documentation

• Receive and process payments (cash and credit card)

• Balance cash registers and prepare deposits

• Record in-kind donations accurately

 

Animal Care & Shelter Support

• Receive owner-surrendered and stray animals

• Maintain knowledge of current animal inventory and special needs

• Create cage cards and ensure accurate documentation

• Safely transfer animals between enclosures

• Clean animal enclosures and temporary holding areas

• Walk dogs and assist with animal socialization

• Perform temperament evaluations and assist with vaccinations

• Restrain dogs safely during evaluations and medical procedures

• Provide fresh blankets, food, and water during daily care routines

 

Facility & Team Support

• Maintain a clean, welcoming, and organized environment (front and back of house)

• Assist with laundry, dishes, sweeping, mopping, garbage removal, and snow removal

• Follow safety guidelines and Standard Operating Procedures

• Collaborate closely with staff and volunteers as a strong team player

​

What You Bring

• A steadfast belief in the mission and values of DRHS

• Excellent customer service and communication skills

• Strong multitasking abilities in a fast-paced environment

• Cash-handling and basic computer/data entry skills

• Confidence and experience handling animals

• Flexibility to work days, evenings, and weekends

• Ability to lift up to 25 lbs and remain active (standing, bending, twisting) throughout the day

 

Work Environment

This role involves hands-on animal interaction and regular exposure to:

• Animal odors and noise

• Potential bites or scratches

• Animal waste and cleaning products

• Contagious conditions

A passion for animal welfare and comfort working in a shelter setting are essential.

​​

Why Join DRHS?

At the Dubuque Regional Humane Society, you’ll be part of a mission-driven organization dedicated to protecting and advocating for animals while strengthening the human-animal bond in our community. Every adoption, every interaction, and every clean kennel makes a difference.

 

If you’re enthusiastic, compassionate, and ready to roll up your sleeves for a meaningful cause — we’d love to hear from you. Apply today and help us create more happy tails. 🐾

​

To apply, please send your cover letter and resume to hr@dbqhumane.org.