The Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Community Care Representative must always strive for excellence and be enthusiastic and a team player. Reports to: Community Care Supervisor

 

Essential Job Functions

• Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus

• Answer phones, data entry into PetPoint, filing, copying, and faxing

• Provide accurate information to the community and volunteers about the DRHS’ policies and procedures

• Handle questions, concerns, and issues from the public in a professional manner

• Assist the community and volunteers with animals for socialization

• Maintain knowledge of animal inventory, shelter events, and special needs of the shelter

• Perform adoptions and adoption holds

• Handle adoption returns and issue gift certificates for exchange 

• Provide adoption counseling to ensure optimal fit and animal well-being

• Receive payments for services by cash or credit card

• Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter

• Create lost and found reports

• Properly clean temporary animal holding enclosures

• Create cage cards for animals

• Balance cash registers and count deposit cash at the end of the night

• Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see

• Safely transfer animals from one animal enclosure to another and ensure proper documentation

• Receive and accurately record in-kind donations and store in proper locations

• Ensure safety guidelines and Standard Operating Procedures are maintained

• Other duties as assigned

 

Requirements

• Have steadfast belief in the mission, policies, and procedures of the DRHS

• Able to perform essential responsibilities in a fast-paced environment

• Community service skills

• Cash-handling skills

• Data entry and basic computer skills

• Multi-tasking skills

• Animal handling skills

• Flexibility to work day, evening, and weekend hours

• Lift up to 25 lbs

• Sit and stand for long periods of time, bend, twist, and stoop

​

Working Environment

The Community Care Representative will encounter regular exposure to animal odors, diseases, possible contagious conditions, bites, scratches, animal waste, and high noise levels.  

​

To apply, please send your cover letter and resume to hr@dbqhumane.org.