Location: Dubuque Regional Humane Society (DRHS)

​

Are you passionate about animal welfare and helping people? Do you thrive in a fast-paced, hands-on environment where no two days are the same? The Dubuque Regional Humane Society is looking for a compassionate, adaptable team member to join our team in a unique hybrid role that blends animal care with community engagement.​

 

What You’ll Do:

This is not your typical shelter role—you’ll move between caring for animals and supporting the people who love them. Your day might include:

 

🐾 Animal Care & Welfare

• Provide daily care including feeding, cleaning, enrichment, and monitoring animal health

• Maintain clean, safe, and comfortable living spaces for all animals

• Observe and report medical or behavioral concerns

• Support low-stress, humane handling practices

• Assist with animal movement throughout the shelter to support positive outcomes

 

🏡 Adoption & Community Engagement

• Welcome visitors with warmth and professionalism

• Guide adopters through the process and help match pets with the right homes

• Facilitate adoptions, holds, and returns

• Answer phones and provide accurate information about services

• Process transactions and maintain a positive adoption experience

 

📋 Intake & Customer Support

• Assist with intake of stray and owner-surrendered animals

• Accurately document information using shelter software (PetPoint)

• Manage lost and found reports

• Support community members with resources and solutions

• Navigate sensitive situations with empathy and professionalism

 

🤝 Team & Shelter Operations

• Flex between front desk and animal care responsibilities as needed

• Collaborate with team members to ensure efficient animal flow

• Support enrichment, socialization, and behavioral observations

• Maintain accurate records and a clean, organized facility

• Contribute to a positive, team-oriented culture

 

What You Bring:

• A strong commitment to animal welfare and DRHS’s mission

• Excellent customer service and communication skills

• Ability to multitask and adapt in a dynamic environment

• Comfort working with animals of all types and temperaments

• Basic computer skills (PetPoint experience a plus)

• Flexibility to work evenings, weekends, and holidays

• Ability to lift up to 50 lbs and stay active throughout your shift

 

Working Environment:

This role is active and hands-on, with exposure to:

• Animal noise, odors, and allergens

• Cleaning and sanitation tasks

• Emotional situations involving animals and people

 

Why This Role Matters

You’ll play a critical role in both animal welfare and community connection—helping animals receive excellent care while creating meaningful, positive experiences for every person who walks through our doors.

​

How to Apply: Send your resume and cover letter to hr@dbqhumane.org.

Let’s make a difference together!